Quality Assurance Section Head

Job Description

The Quality Assurance Manager is responsible for developing, implementing, and maintaining the company’s Quality Management System (QMS) to ensure that all materials, manufacturing processes, and finished furniture products meet established quality standards, technical specifications, customer requirements, and applicable international standards.

The role requires strong technical expertise in furniture materials and manufacturing, excellent knowledge of ISO standards and quality documentation, and the ability to independently establish and develop the QA function during the initial phase.

Key Responsibilities

1. Quality Management System & Standards

• Develop, implement, and maintain the Quality Management System (QMS) in alignment with ISO 9001 and other relevant quality standards.
• Establish quality policies, procedures, inspection protocols, and control plans across all stages of production.
• Ensure compliance with applicable industry standards, customer requirements, and internal quality specifications.
• Identify quality risks and implement corrective and preventive actions to drive continuous improvement.

2. Materials Specifications & Technical Compliance

• Review, verify, and approve material specifications, technical data sheets, certificates, and compliance documents.
• Establish quality criteria for furniture materials, including wood, MDF, particleboard, etc.
• Ensure materials conform to approved specifications, performance requirements, and relevant safety and quality standards.
• Coordinate with suppliers, procurement, design, and production teams to resolve material-related quality issues.
• Verify material certifications and testing reports, ensuring traceability and compliance with approved requirements.

3. Quality Inspection & Process Control

• Develop and implement Inspection and Test Plans (ITPs) for incoming materials, in-process components, and finished products.
• Define inspection criteria, acceptance quality limits (AQL), sampling plans, and testing requirements where applicable.
• Monitor production processes to ensure consistent product quality and compliance with approved drawings and specifications.
• Conduct or coordinate inspections, product testing, and root-cause analysis for quality defects.
• Ensure finished furniture meets required standards for durability, functionality, dimensions, finishing, safety, and overall workmanship.

4. Quality Documentation & Reporting

• Establish and maintain standard operating procedures (SOPs), work instructions, inspection checklists, quality records, and technical documentation.
• Manage non-conformance reports (NCRs), corrective and preventive action reports (CAPA), and quality-related documentation.
• Maintain accurate records of material approvals, inspection results, testing reports, supplier performance, and product compliance.
• Prepare periodic quality performance reports, analyze KPIs, and present findings and improvement recommendations to senior management.
• Support internal and external quality audits and ensure timely closure of audit findings.

5. Team Leadership & Cross-Functional Collaboration

• Establish clear quality responsibilities, inspection methods, and performance expectations.
• Collaborate with design, engineering, production and procurement teams to resolve quality issues.
• Manage customer complaints, product returns, and quality-related feedback through structured investigation and corrective actions.
• Promote a company-wide culture of quality, accountability, and continuous improvement.

6. Independent Function Development

• Independently establish and organize the QA function during the initial phase, including quality systems, procedures, documentation, inspection criteria, and reporting mechanisms.
• Identify gaps in existing quality practices and develop a practical implementation plan based on business and production requirements.
• Build the foundation for a scalable QA department, including resource planning, inspection tools, testing requirements, and future team development.

    Job Requirements

• Bachelor’s degree in Quality Management, Engineering, Industrial Engineering, Manufacturing, Materials Science, or a related technical field.
• Strong knowledge of ISO 9001 and Quality Management System implementation.
• Relevant certifications or professional training in ISO 9001, internal auditing, quality assurance, or quality management are preferred.
• 8–10 years of experience in Quality Assurance or Quality Control, preferably within the office furniture, furniture manufacturing, wood products, or furnishings.
• Proven experience in implementing or maintaining a QMS and developing quality procedures and technical documentation.
• Ability to interpret technical drawings, material specifications, test reports, and certificates of conformity.
• Proactive mindset with a focus on accountability, continuous improvement, and results
• Excellent command of English, communication, and leadership skills.